How can we help?

For technical problems, account access or questions about Travel Dynamo, contact Travel Dynamo, Inc. at support@traveldynamo.com. You do not need to sign in to request help.

Include your phone model, iOS or Android version, app version and a description of what happened. If you send a screenshot, hide any sensitive information first. Never email your password, passport image or full payment card details.

Your travel advisor manages your itinerary and bookings. Contact them directly for travel arrangements, schedule changes, prices, payments, cancellations or refunds. You can use messaging in the app or the contact details your advisor has provided.

For urgent travel changes, contact your advisor or the travel provider directly using your booking details. App messages and notifications may not be read or delivered immediately.

Your travel advisor provides your sign-in details and shares your trips with you. If you have not received access, contact your advisor.

If you already have an account, use the username reminder or password reset options on the sign-in screen. If you still cannot access your account, email support from the address associated with your account where possible.

Previously saved itinerary details can be read offline. Reconnect to get published updates, load interactive maps, exchange messages or submit forms. If a trip is missing, ask your advisor whether it has been published and shared with you.

To receive notifications, allow them for Travel Dynamo in your phone settings. You can change this permission there at any time.

In the app, open Account → Delete my account and follow the confirmation steps. You will need your current password.

If you cannot sign in, request deletion by emailing support@traveldynamo.com with the subject “Travel Dynamo account deletion request.” Include the email address or username associated with your account and your travel agency’s name. We may need to verify your identity before acting on a request; do not send your password or identity documents by email.

Deleting your app account removes your sign-in credentials, sessions and notification registrations, and clears saved app content on the device used to delete it. It does not cancel bookings or automatically erase your agency’s client, trip, form or message records. Contact your advisor for requests about those records, or ask us to help route your request. Limited records may be retained for security, legal or recordkeeping needs, as described in our Mobile Privacy Policy.

Read our Mobile Privacy Policy for details about personal information, permissions and your choices, and our Mobile Terms and Conditions for the terms that apply to the app and service.

For privacy questions or requests about your data, email support@traveldynamo.com.