End-User Privacy Policy

This dedicated policy stands as a testament to our deep-rooted commitment towards preserving the sanctity of the personal data of your clients and contacts that you embed into our CRM system. We are acutely aware of the weight of responsibility this entails. As you leverage our CRM capabilities to optimize and uplift your business processes, take solace in the knowledge that every piece of sensitive information is treated with paramount reverence.

Updated: Aug 14, 2022

Welcome to the End-User Privacy Policy for Travel Dynamo LLC's CRM services. This policy describes how Travel Dynamo LLC ("Company," "we," "us," or "our") processes the personal information of individuals ("end-users") when you or your travel agent (with “end-users” consent) uses our CRM services, part of our broader services.


By engaging with our CRM services, you consent to the practices described in this policy.

Scope of this Policy

This policy only addresses the data processing activities related to our CRM services. For a comprehensive understanding of how we process personal information across all our services, please refer to the overarching Privacy Policy.

Why your Travel Agent needs your data?

In the vast, intricate world of travel, every individual has unique needs and desires. The essence of personalization is understanding these nuances and ensuring each journey you embark upon is a reflection of your aspirations. Your travel agent may be using our CRM system to facilitate this personal touch.



  1. Tailored Journeys:By accessing your personal details and preferences, your travel agent crafts trips that resonate with your tastes and desires. Whether it's a quiet beach retreat or an adventurous trek, the key to a memorable journey is in the details.
  2. Efficiency and Seamlessness:Your interaction history and payment details pave the way for smooth bookings. Remembering your past trips, favorite accommodations, or even that window seat you always prefer, makes for an efficient, seamless experience.
  3. Loyalty Rewards and Benefits:Storing loyalty program information ensures you never miss out on the perks you've earned. From free upgrades to special offers and miles/points benefit, your agent wants to make sure you reap the rewards of your travels.
  4. Safety and Security:Payment details are processed with the highest level of security in mind. Ensuring swift transactions, while prioritizing your financial safety, is paramount to us.

Your travel dreams deserve meticulous attention, and our CRM system is the conduit that empowers your agent to transform these dreams into reality, all the while ensuring your data's integrity and security.

Table of Content

  1. 1. What information is processed?
  2. 2. Who has access to this data?
  3. 3. How do we protect your data?
  4. 4. What rights do End-Users have?
  5. 5. How long do we keep the data?
  6. 6. Do we make updates to this notice?
  7. 7. How can you contact us about this notice?

1. What information is processed?

Please note that ultimately your travel agent has the sole discretion on what information to process in our CRM. You may find below all the categories that could be processed in our CRM.


  • Personal details: names, phone numbers, email addresses, mailing addresses, relations with other end-users that are registered in the CRM.
  • Interaction history: purchase records, trip history, service interactions, communication history.
  • Preferences: contact preferences, product preferences, trip preferences, personal notes or attachments.
  • Loyalty program details: loyalty program information.
  • Passport information: passport information and photo.
  • Payment details: payment notes, payment methods, credit card information.

    • ***Credit Card CVV Storage Policy: Please be aware that, in adherence to best practices and for your security, we do not store Credit Card CVV’s past authorization.


    Continuing our commitment to data protection, we employ the esteemed Amazon Web Services (AWS) server infrastructure. AWS is celebrated for its stringent security protocols and uncompromising compliance measures. Rest assured, with their adherence to the PCI DSS (Payment Card Industry Data Security Standard), your information is not just stored but safeguarded with the highest standards of security in the industry. Nevertheless, while we put forth our best efforts to ensure the integrity and security of your personal data, please be informed that any transmission of information to and from our Services inherently carries some risk and is ultimately at your own discretion and peril.

    2. Who has access to this data?

    Your travel agent and their team: Only your travel agent and the sub-accounts they have under their company have access to your CRM data. Some sub-accounts of your travel agent could include booking agents, reservation specialists, account managers, and secretaries.

    3. How do we protect your data?

    Continuing our commitment to data protection, we employ the esteemed Amazon Web Services (AWS) server infrastructure. AWS is celebrated for its stringent security protocols and uncompromising compliance measures. Rest assured, with their adherence to the PCI DSS (Payment Card Industry Data Security Standard), your information is not just stored but safeguarded with the highest standards of security in the industry. Nevertheless, while we put forth our best efforts to ensure the integrity and security of your personal data, please be informed that any transmission of information to and from our Services inherently carries some risk and is ultimately at your own discretion and peril. Please find below some additional measures we have taken to further protect your data.


  • Encryption:All sensitive data stored in our CRM is encrypted both at rest and in transit.
  • Access controls:Only your travel agent and their companies authorized individuals can access the CRM data.
  • Regular audits:We conduct regular security audits to ensure the safety and integrity of the CRM data.

    • ***Credit Card CVV Storage Policy: Please be aware that, in adherence to best practices and for your security, we do not store Credit Card CVV’s past authorization.

    4. What rights do End-Users have?

    As an end-user whose data is processed in our CRM, you have the right to:


  • Access your personal data.
  • Correct inaccuracies in your personal data.
  • Request the deletion of your personal data.
  • Object to the processing of your personal data.
  • Receive a copy of your personal data.

    • To exercise any of these rights, please contact the business you directly interact with (your travel agent), as they are the data controller. If you face challenges, contact us at data@traveldynamo.com.

    5. How long do we keep the data?

    We retain CRM data based on the preferences of your travel agent. If your travel agent chooses to delete your data via the designated delete option within the CRM, the information is promptly removed from our active servers. However, for our operational safety, we maintain backup servers. Any residual data on these backups may remain until the scheduled deletion date of that particular server.

    6. Do we make updates to this notice?

    In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.


    We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

    7. How can you contact us about this notice?

    If you have questions or comments about this notice, you may contact our Data Protection Department (DPD), by email at data@traveldynamo.com.